AWoice alternative: Voko and AWoice compared (2026)

Who AWoice is

AWoice (awoice.com, also written AW Voice) is a phone assistant for German-speaking small businesses, based in Schlieren, canton of Zurich. It has pages for hairdressers, restaurants and physiotherapy practices.

It is a done-for-you service: the first step is a conversation with the team, who build the assistant by hand. Its site states that there is no self-service dashboard.

Voko (Bern) is an AI phone assistant for small businesses across Switzerland. The business sets it up itself, from its website, in a few questions.

Prices and contract

The Voko plans differ in features as well as minutes. Starter has answering, booking in your calendar, call summaries, opening hours with Swiss holidays, voicemail, all languages and one transfer number. Pro adds appointment reminders, contacts with caller recognition and routing, several transfer destinations with a team directory, and bexio. Business adds the webhook and API, booking in your own system, number porting and priority support. The knowledge an assistant reads in full grows with the plan: 40,000 characters on Starter, 100,000 on Pro, 200,000 on Business. To compare like with like, set AWoice Standard against Voko Starter and AWoice Plus against Voko Pro.

Worked example (our arithmetic). Three months at the entry plan, 500 minutes a month: AWoice Standard costs 3 × CHF 189 + CHF 490 setup = CHF 1,057. Voko Starter costs 3 × CHF 99 = CHF 297, a difference of CHF 760.

One step up, AWoice Plus costs 3 × CHF 249 + CHF 690 = CHF 1,437 for 1,000 minutes a month. The closest Voko plan, Pro, costs 3 × CHF 299 = CHF 897 for 1,500 minutes a month, and it is the first plan with reminders, contacts, several transfer destinations and bexio.

Two things soften this. AWoice’s 30-day money-back clause refunds setup and monthly fees if you stop within 30 days, and its price buys a setup done for you. Neither list price includes extra minutes above the allowance.

Feature by feature

Each table shows what each provider states on its own website. “Not stated on its site” means the page is silent, not that the feature is missing. In the Voko column, “From Pro” means the Pro and Business plans, and “Business only” means that plan alone. Starter does not have those features.

Languages and Swiss German

Voko wins on languages. AWoice wins on one narrow point: it states that it understands Swiss German, while Voko speaks it only as a beta and has not measured how well it understands it.

Booking and calendar

For a business already on Google Calendar, AWoice is simpler: no middle account. It also handles services of different lengths and one calendar per person better. Voko supports more calendars, plus reminders (from Pro) and a route into your own booking system (Business only).

Transfers, opening hours and voicemail

Voko has more here, though Starter is limited to one transfer number. AWoice states that a direct transfer to a person is not part of its service. Its assistant answers at any hour, so it has no voicemail: a caller who needs a person leaves a name and number instead. How that callback note reaches you is not stated.

Contacts and caller memory

Voko offers these from Pro; Starter has none of them. AWoice says nothing on the subject, so we cannot say it lacks them.

Knowledge the assistant learns from

Voko gives you more ways to feed the assistant, though how much it can hold depends on the plan. AWoice does the writing for you, and says its assistant does not guess beyond what is stored.

Summaries, transcripts and recordings

Voko gives you a console you read yourself; AWoice gives you a monthly overview and its team’s review in the first 30 days. If storing no audio at all matters to you, AWoice does that by design. Voko does the same by default, but you can switch recording on.

Integrations, API and webhooks

Voko offers more but is thin on CRMs: bexio (from Pro) and a webhook (Business only) are the only routes. AWoice states nothing here, so a business that needs a connection should ask before signing.

Phone numbers

Both let you keep your number through forwarding, which you set up at your own phone provider. Beyond that AWoice says little.

Team, security and support

AWoice wins on support: the team is reachable by phone and WhatsApp, and Plus adds a fixed contact person. Voko replies by email, form and phone and states one business day, but has no fixed contact person and states no support hours; Business lists priority support without stating its terms. Voko has the console: roles, two-factor sign-in, an interface in three languages.

Data and privacy

AWoice’s column is what it says in its privacy policy and on its site, not a check of ours.

Neither provider runs the voice in Switzerland, and we do not claim Swiss hosting. On audio, AWoice is stricter by design; Voko’s default is the same, with an option to record.

Setup and trial

The trade-off is simple. With AWoice you wait for a date and a person does the work. With Voko you do the setup yourself and can test it on the free trial first.

Reasons to choose each

Reasons to choose AWoice

• It is done for you by a team you can phone, with a fixed contact and priority changes on Plus.
• Its terms include a 30-day money-back clause; Voko offers none.
• It books into Google Calendar directly, with per-service durations and one calendar per person.
• Cancelling and moving an appointment by phone is part of the service, with no restriction stated.
• It states that it understands Swiss German and says it is an AI in the first sentence.
• The team reviews the call log with you for the first 30 days, and later changes are included in the subscription.

Reasons to choose Voko

• It is self-serve with prices you can see, a free trial, no setup fee and no minimum term.
• It costs less per included minute (our arithmetic: CHF 0.20 against CHF 0.38 at entry level).
• It offers six languages to choose from (over 30 understood), plus Swiss German as a beta.
• It transfers calls (one number on Starter, several destinations by rule from Pro) and offers voicemail, overflow, forward-all and blocking.
• It books through Cal.com into several calendars, or into your own system through an API (Business only).
• On every plan it has knowledge from files and websites and summaries by email or SMS; from Pro, contacts, reminders and bexio; a webhook on Business only.

When to choose which

When to choose AWoice

• you work in German, use Google Calendar, and want a person to build and maintain the assistant for you;
• you value a 30-day money-back clause and a contact you can phone;
• you do not need calls transferred to a person.

When to choose Voko

• you need French, Italian or other languages, or calls passed to a person;
• you want to try it free, set it up yourself, and stop at any time without a setup fee;
• you want contacts (from Pro), knowledge sources, summaries and a console you read yourself.

Either way, listen to a real call before you sign. You can hear ours right now: enter your website and talk to an assistant built from it. For all the providers side by side, read the 2026 comparison, and for the full arithmetic, how much an AI phone assistant costs.