Property management
A leak or breakdown in a flat, and the right person is told. In the evening, at weekends, at lunchtime: tenants call when the office is closed. The AI agent notes the building and the flat, applies your emergency rule and sends a summary to the property manager. Nothing is decided on the phone.
What the AI agent does for a property management company
The calls your trade receives, what the AI agent does, and what you receive. Anything missing is noted and passed on, never made up.
Talk to the AI agentEmergency in a building
Water is coming through the ceiling.
Building, flat and floor noted. Your rule applies: transfer to the caretaker or the on-call line.
Heating breakdown
It's 15 degrees in the flat.
Noted with the address, flagged “call back today” or transferred, according to your rule.
Routine request
I haven't received my service charge statement.
Noted with name, address and number, passed to the property manager. Nothing decided on the phone.
Viewing or handover
Can I view the flat on the 3rd floor?
Slot read from your calendar and booked, or request noted if the calendar isn't connected.
Practical questions
How do I report a problem? Who is the caretaker?
Your procedure and contacts, as you wrote them.
Three levels, set by the property manager
You put each situation at the level of your choice. The AI agent applies the rule, building by building if you wish.
These cases are examples: you define your own, in your own words, from your dashboard.
Ready for your trade in three steps
What the AI agent takes from your website, what you add, and the test call before you open the line.
A test call from your dashboard, in the browser, before you switch on call forwarding.
Start for freeWhat the AI agent never does
Three limits that apply to every call. The question is noted and passed on, never settled over the phone.
Book a demoThe AI agent knows your vocabulary
The terms of your trade, added to the AI agent's vocabulary: understood and spelled correctly.
Frequently asked questions
Everything to know about the AI agent for a property management company.
Can the AI agent send out a repairer?
No. The AI agent transfers the call according to your rule, or notes the request. Sending a repairer remains the property manager's decision.
Can a question about the lease be answered?
Only with your procedure, word for word. No legal advice: the rest is noted and passed on.
Does this replace my on-call service?
No. The AI agent answers when the office is closed or busy, applies your rule and passes the call on. Decisions stay with the property manager.
What happens to callers' data?
By default, no voice is recorded: recording only runs if you switch it on, and callers are then told. The number and the call summary are deleted after 30 days, or after the delay you choose.
Can a caretaker or repair company be alerted directly?
Yes, by transfer to the number of your choice, in the cases you have defined.
Other trades: crafts and services
The same AI agent, set up for another trade.
Related reads
2026 comparison: AI phone agents in Switzerland and their prices
Eight Swiss providers side by side: prices, minutes, features, languages and data, with the figures taken from each provider's own website.
What an AI voice assistant can do for your business, and what it cannot
Book an appointment, screen, transfer, summarise. And the four situations better left to a person.
Call the AI agent to report a leak.
Two minutes is enough to see what gets noted, and who it goes to.