A water leak doesn't wait for office hours.Voko answers, day and night.
Voko answers tenant calls outside office hours, routes emergencies to the right person, and sends the office a written summary of every call.
Voko, 9:15pm
“Lambert Property Management, good evening. I'm the office's assistant. How can I help?”
Tenant, 9:15pm
“Good evening, I've got a leak from my kitchen ceiling, it's urgent.”
Voko, 9:16pm
“I'll flag this as urgent. Could I take your address and the unit affected?”
Tenant, 9:16pm
“Yes, 8 Pine Avenue, unit 4B.”
Voko, 9:17pm
Emergency noted: water damage, 8 Pine Avenue, 4B. Alert sent to the office and the emergency service.
The four calls that come in every day
Your office knows them by heart. Voko handles them outside office hours.
Triage a tenant emergency
Water damage, a heating breakdown, a stuck door: Voko notes the address and unit, flags the call as urgent, and alerts the right person.
Take a routine request
A question about a statement, a notice, a handover: Voko notes the request and passes it to the office.
Answer practical questions
Office hours, how to report a problem, the caretaker's contact. Only what you have written down.
Send a written summary
Who called, the address, what they needed. Nothing to listen back to the next morning.
These rules cannot be switched off
They are part of the base every Voko assistant is built on and are regenerated on every save, so editing the office's own instructions cannot erase them.
The assistant never decides on a repair, a notice, or a refund. It notes and passes it to the office.
A question about a right or a contractual obligation does not get an improvised answer. It's passed to the office.
A gas leak or a fire is not a routine request. The assistant points to emergency services.
If a tenant asks whether they are speaking to a person, the answer is clear and immediate.
The office's voicemail, and Voko
A water leak at 9pm that reaches voicemail gets worse all night.
Voicemail
- The tenant hears a message and hangs up
- Nobody knows about an emergency until the next morning
- The address and unit go unrecorded
- The damage gets worse overnight
Voko
- The tenant has someone on the line
- The emergency is flagged with the address right away
- Every call arrives written up
- The right person is alerted before it gets worse
What offices ask before signing up
The questions that come up most often before signing up.
Can the assistant decide to send a repair service?
No. It notes the emergency with the address and alerts the person you designate for that situation. The decision stays human.
Can it answer a question about a lease?
No, never. That is a rule in the base. It notes the question and passes it to the office, which then responds.
Does this replace my on-call service?
It covers the hours nobody answers: evenings, nights and weekends. Your office hours stay exactly as they are.
What happens to tenant data?
You choose how long calls are kept and can delete everything from your account at any time.
Can it alert a caretaker or repair service directly?
Yes, by transferring to a number you choose, with the condition that triggers the alert.
Call it the way a tenant would.
Two minutes is enough to know whether the tone fits your office.