Medical practices
While you see patients, the AI agent answers, directs and takes notes. The front desk is on the phone, on a break or already gone. The AI agent books appointments, applies your rule for urgent cases and sends a written summary of every call. Without ever giving medical advice.
What the AI agent does for a medical practice
The calls your trade receives, what the AI agent does, and what you receive. Anything missing is noted and passed on, never made up.
Talk to the AI agentBooking and rescheduling
I need to move my Thursday appointment.
The AI agent reads your calendar, offers a free slot and books the new appointment during the call.
Repeat prescription
I need to renew my prescription.
Name spelled out, medication noted as dictated. Nothing is promised, everything goes to the practice.
Practical questions
Which documents should I bring?
Answered from your information: hours, access, documents, how to get a certificate.
Emergency
I have a pain in my chest.
Your rule applies: immediate transfer to the number you chose. Life-threatening: 144.
Test results
Have you received my results?
Nothing is said on the phone. The request is noted, the practice calls back.
Three levels of urgency, defined by you
You assign each situation the level of your choice. The AI agent applies the rule, without judging how serious the situation is.
These cases are examples: you define your own, in your own words, from your dashboard.
Ready for your trade in three steps
What the AI agent takes from your website, what you add, and the test call before you open the line.
A test call from your dashboard, in the browser, before you switch on call forwarding.
Start for freeWhat the AI agent never does
Three limits that apply to every call. The question is noted and passed on, never settled over the phone.
Book a demoThe AI agent knows your vocabulary
The terms of your trade, added to the AI agent's vocabulary: understood and spelled correctly.
Where your practice's data is kept
The AI agent is an AI phone secretary for medical practices: an AI front desk rather than a call centre. The database for your calls is in Zurich, the service complies with the FADP, and every provider that processes calls is listed with its location and the legal basis for the transfer on the Security and data protection page. What a practice sorts out before starting is explained in our guide AI phone agent for medical practices.
Frequently asked questions
Everything to know about the AI agent for a medical practice.
Is medical advice given?
No, never. The AI agent gives no medical advice and never says whether a treatment or a symptom is serious. The question is noted and passed on to the practice.
What happens with an urgent call?
The AI agent applies the rule you have written: transfer to the number of your choice in the cases you have set. If a life is in danger, the AI agent tells the caller to dial 144.
Does this replace my office staff?
No. The AI agent takes the calls your reception cannot: during another conversation, at lunchtime, in the evening. Your reception staff stay in charge of anything that needs judgement.
AI front desk or call centre: what is the difference?
The AI agent is an automated phone reception, not a call centre. The AI agent takes the calls that the practice's front desk and team cannot take, including at lunchtime and after closing, books appointments in the calendar you connect and sends the team a written summary of every call. The AI agent never gives medical information and, in a life-threatening situation, refers the caller to 144. A call centre or a staffed phone answering service remains preferable for calls that need case-by-case judgement, or if a caller does not want to talk to an AI. The monthly plan is a fixed price, from CHF 99, and the AI agent answers several calls at once from the Pro plan.
Professional secrecy and patient data: what does the AI agent do?
Professional secrecy remains the practice's responsibility. We give you the means to meet that duty: the database is in Zurich, the application runs in Frankfurt. Voice, the language model and telephony are handled by other providers, including in the United States; we do not claim to host everything in Switzerland. You choose the deletion period for each agent (1, 7, 30 or 90 days, 30 by default) or a mode where nothing is kept (no transcript, no summary, no recording). You can also choose not to store the caller's number (only the last three digits remain), and audio is not recorded by default. For a healthcare practice, each agent has the option “Apply medical confidentiality”. A data processing agreement is available on request.
Can a call be transferred to someone at the practice?
Yes, to a number of your choice, in the cases you have defined. The transfer works on real calls, not in the browser test.
Other trades: healthcare
The same AI agent, set up for another trade.
Related reads
How does an AI phone agent work?
What happens between the first word on the line and the summary in your inbox, where the agent's answers come from, and what happens to your callers' data. No jargon.
AI phone agent in a medical practice: the essentials
Appointments, practical questions, messages: what an AI phone agent handles at a practice, where the line is drawn, and what a practice sorts out before going live.
2026 comparison: AI phone agents in Switzerland and their prices
Eight Swiss providers side by side: prices, minutes, features, languages and data, with the figures taken from each provider's own website.
Call the AI agent the way your patients would.
Two minutes is enough to judge the tone and the answers.