The same questions, every day.Voko knows them by heart.
Voko offers your available slots, notes the appointment chosen, and answers practical questions with what you've written down. A written summary arrives after every call.
Voko, 9:30am
“Institut Bien-Être, hello. I'm the assistant. How can I help?”
Caller, 9:30am
“Hi, I'd like an appointment this week, and is there parking?”
Voko, 9:31am
“Yes, there's free parking right out front. For the appointment, I have Wednesday at 3pm or Friday at 10am, does either suit you?”
Caller, 9:31am
“Friday at 10 works well.”
Voko, 9:32am
Appointment booked for Friday 10am, confirmation sent, summary sent.
Three steps, for every request
The same mechanism books an appointment and answers a practical question, in the same call.
You set out your slots and answers
Once: your typical availability and the answers to recurring questions (hours, access, prices, procedures).
Voko offers and answers
The assistant offers a slot, notes the caller's choice, and answers practical questions with your information.
You get the confirmation
The appointment and the questions asked arrive in writing. Nothing to remember, nothing to listen back to.
These rules cannot be switched off
They are part of the base every Voko assistant is built on, on every appointment and every question.
The assistant offers the slots you've given it and notes the choice. It has no direct access to a digital calendar.
Not a time, an address, or a price. What it doesn't know, it notes and passes on to you.
It answers only from what you've written down. An off-topic question gets passed on, never improvised.
If a caller asks whether they are speaking to a person, the answer is clear and immediate.
Voicemail, and Voko
Someone who just wants your opening hours almost never leaves a message.
Voicemail
- The caller hangs up without leaving a message
- A simple question goes unanswered
- The appointment gets booked elsewhere
- Nobody knows who tried to call
Voko
- The caller gets an immediate answer
- The appointment is booked in the same call
- Every exchange arrives written up
- You see what was agreed, without listening back
What people ask about appointments and FAQs
The questions that come up most often before signing up.
Can it book directly into my calendar?
No. The assistant offers the slots you've given it and notes the caller's choice. The request is passed to you for confirmation.
How do I give it my availability?
You write it into its knowledge base, like any other information. You update it whenever it changes.
Can it answer any question?
Only from what you've written down. For anything else, it notes the question and passes it to you rather than improvising.
What happens with a double booking?
Since the assistant has no direct real-time access to a calendar, both competing requests reach you: you confirm which one stands.
Can it send an appointment reminder?
No, it doesn't manage automatic reminders. It confirms the appointment booked and sends the summary, once.
Call it to book an appointment.
Two minutes is enough to know whether the tone fits your business.