A new prospect calls.They don't reach voicemail.
Voko answers, understands what the caller is looking for, notes the essentials, and passes you an already-qualified enquiry. You call back knowing exactly why.
Voko, 10:20am
“Atelier Renov, hello. I'm the company's assistant. How can I help?”
Caller, 10:20am
“Hi, I'm looking for someone to renovate a bathroom, about 8 square metres.”
Voko, 10:21am
“I'll note that: bathroom renovation, about 8 square metres. Could I take your name, address, and a number to call you back?”
Caller, 10:21am
“Yes, Nadia Keller, 6 Elm Path, Vevey, 079 000 00 00.”
Voko, 10:22am
New enquiry qualified: bathroom renovation 8m², Vevey. Contact details recorded, summary sent.
Three steps, for every new contact
The same mechanism qualifies a cold call, a quote request, or a first-time enquiry.
The call reaches Voko
A prospect calling outside your hours, or while the line is busy, reaches the assistant instead of voicemail.
Voko qualifies the enquiry
The assistant asks the relevant questions from its knowledge base and notes the need in plain language.
You get an enquiry ready to act on
Name, contact details, need: it all arrives in writing. You call back already informed, not starting from zero.
These rules cannot be switched off
They are part of the base every Voko assistant is built on, on every new contact.
The assistant doesn't price anything itself. It notes the need and passes it to you so you can put together the quote.
The assistant never commits to an exact appointment or callback date. That's your decision, not its.
If a caller asks whether they are speaking to a person, the answer is clear and immediate.
Not a time, an address, or a price. What it doesn't know, it notes and passes on to you.
Voicemail, and Voko
A prospect who reaches voicemail often calls the next business on their list.
Voicemail
- The prospect hears a message and hangs up
- The lead goes to the next competitor
- Nobody knows who called or why
- You call back blind, with no context
Voko
- The prospect has someone on the line
- The enquiry is noted before they hang up
- Every contact arrives summarised and qualified
- You call back already knowing what they're after
What people ask about enquiry qualification
The questions that come up most often before signing up.
Can the assistant give a rough price?
No, never. That's a rule in the base, not a setting. It notes the need and passes it to you so you can put together the quote.
How does it know what questions to ask?
You give it the qualifying questions relevant to your industry. It asks them and notes the answers.
What happens if the prospect has a technical question?
The assistant answers from its knowledge base if it can. Otherwise it notes the question and passes it on, without improvising.
Does this replace my outreach?
No. The assistant qualifies incoming calls, it doesn't go looking for new customers itself. What it delivers is that no incoming call gets lost.
Can it transfer a prospect to sales?
Yes, to a number you choose, with the condition that triggers the transfer.
Call it the way a prospect would.
Two minutes is enough to know whether the tone fits your business.