You're under the ramp.The phone still gets answered.
Voko answers while you're working on a vehicle. It books workshop appointments, notes requests, and sends you a written summary after every call.
Voko, 8:50am
“Perret Garage, hello. I'm the garage's assistant. How can I help?”
Customer, 8:50am
“Hi, I'd like to book the roadworthiness test.”
Voko, 8:51am
“Of course. I have Thursday morning or Friday afternoon free, does either suit you?”
Customer, 8:51am
“Thursday morning works well.”
Voko, 8:52am
Appointment booked for Thursday morning, confirmation sent, summary sent to the garage.
The four calls that come in every day
Your front desk knows them by heart. Voko handles them while you're working on a vehicle.
Book a workshop appointment
Voko offers the free slots, notes the type of job, and confirms the appointment in writing.
Take down a fault the customer describes
Voko notes what the customer describes, without ever diagnosing it, and passes the information to the workshop.
Answer practical questions
Opening hours, address, whether a courtesy car is available. Only what you have written down.
Send a written summary
Who called, what they needed, what was agreed. Nothing to listen back to between vehicles.
A garage runs with very few people at the front desk
The Swiss automotive sector counts thousands of businesses, most of them small, where the mechanic who picks up is the same one who repairs.
- 16,000+
Swiss businesses active in vehicle sales and maintenance
- ~6.1M
motor vehicles make up the Swiss vehicle fleet
- 9/10
Swiss businesses have fewer than ten employees
Sources: Swiss Federal Statistical Office; UPSA, the Swiss automotive trade association. See the figures
These rules cannot be switched off
They are part of the base every Voko assistant is built on and are regenerated on every save, so editing the garage's own instructions cannot erase them.
The assistant never says what's causing a noise or a fault. It notes the customer's description and passes it to the workshop.
The cost of a repair is not something an assistant quotes on the phone. It notes the question and passes it to you.
An accident or a dangerous breakdown is not an appointment. The assistant points to emergency services.
If a customer asks whether they are speaking to a person, the answer is clear and immediate.
The garage's voicemail, and Voko
A customer who reaches voicemail while you're under a vehicle calls the next garage.
Voicemail
- The customer hears a message and hangs up
- Nobody knows who called or why
- The appointment request waits for the next check
- Messages get replayed one by one between vehicles
Voko
- The customer has someone on the line
- The appointment is already noted by the time you read the message
- Every call arrives written up
- The described fault is waiting, noted exactly as given
What garages ask before signing up
The questions that come up most often before signing up.
Can the assistant tell the customer what's wrong with their vehicle?
No, never. That is a rule in the base, not a setting. It notes the customer's description and passes it to the workshop, which makes the diagnosis.
Can it quote a repair price over the phone?
No. A price depends on a diagnosis. The assistant notes the request and passes it to you so you can put together the quote.
Does this replace my front desk?
No. Voko takes calls your front desk cannot: while you're working on a vehicle, in the evening and at weekends.
What happens to customer data?
You choose how long calls are kept and can delete everything from your account at any time.
Can it transfer a call to the workshop?
Yes, to a number you choose, with the condition that triggers it. Without a condition it does not transfer.
Call it the way a customer would.
Two minutes is enough to know whether the tone fits your garage.