Your hands are full.The phone isn't.
Voko answers while you are treating a patient. It books appointments, manages courses of sessions, and sends you a written summary after every call.
Voko, 14:12
“Léman Physiotherapy, hello. I'm the practice's assistant. How can I help?”
Patient, 14:12
“Hi, I need to cancel tomorrow's session, could we move it to Thursday?”
Voko, 14:13
“Of course. Thursday at 9am or Thursday at 3:30pm are free, does either suit you?”
Patient, 14:13
“Thursday 9am works well.”
Voko, 14:14
Session moved to Thursday 9am, confirmation sent, summary sent to the practice.
The four calls that come in every day
Your front desk knows them by heart. Voko handles them while you are treating someone.
Manage a course of sessions
Voko moves a session, offers a new one, and keeps the rest of the course consistent, without you having to reach for the calendar between patients.
Answer practical questions
Opening hours, address, what to bring, whether a referral is needed. Only what you have written down.
Book a first consultation
Voko notes the reason in a sentence and offers a first appointment, without asking any clinical questions.
Send a written summary
Who called, what they needed, what was agreed. Nothing to listen back to between patients.
These rules cannot be switched off
They are part of the base every Voko assistant is built on and are regenerated on every save, so editing the practice's own instructions cannot erase them.
The assistant never says which exercise to do or how to ease pain. It notes and passes on.
If the situation described puts a life at risk, the assistant stops and points to emergency services.
The assistant does not weigh in on what a patient has. That is neither its role nor its competence.
If a patient asks whether they are speaking to a person, the answer is clear and immediate.
The practice's voicemail, and Voko
A patient who reaches voicemail while you are treating someone rarely calls back. They call the next practice.
Voicemail
- The caller hears a message and hangs up
- Nobody knows who called or why
- The course of sessions quietly falls out of order
- Messages get replayed one by one between patients
Voko
- The caller has someone on the line
- The moved session is already noted by the time you read the message
- Every call arrives written up
- An urgent question is waiting, clearly flagged as one
What practices ask before signing up
The questions that come up most often before a practice signs up.
Can the assistant recommend an exercise or stretch?
No, never. That is a rule in the base, not a setting. It notes the request and passes it to the practice.
How does it handle a course of sessions already planned?
You give it your free slots; it offers a move that keeps the rest of the course consistent and passes the change on.
Does this replace my front desk?
No. Voko takes calls you cannot answer while treating someone: between patients, over lunch, in the evening and at weekends.
What happens to patient data?
You choose how long calls are kept and can delete everything from your account at any time.
Can it transfer a call to the practice?
Yes, to a number you choose, with the condition that triggers it. Without a condition it does not transfer.
Call it the way a patient would.
Two minutes is enough to know whether the voice and tone fit your practice.