You're with a client.The phone stays reachable.
Voko answers while you're on a job site, out on a round, or mid-job. Every call gets noted and reaches you in writing, without you having to pick up.
Voko, 11:15am
“Meylan Roofing, hello. I'm the company's assistant. How can I help?”
Caller, 11:15am
“Hi, I wanted to know where the quote you were going to send me stands.”
Voko, 11:16am
“I'll note your question and pass it to the team. Could you confirm your name so we can find the file?”
Caller, 11:16am
“Yes, Jonas Vuille.”
Voko, 11:17am
Question noted: quote follow-up for Jonas Vuille. Summary sent to the company.
Three steps, without leaving the job
The same mechanism answers whether you're on a roof, under a vehicle, or with a client.
The call reaches Voko
Call forwarding sends every missed call to the assistant, without you having to interrupt what you're doing.
Voko answers and notes
The assistant answers with what you've written down, or notes the request when it's beyond what it knows.
You get the summary
A written message is waiting at your break or at the end of the day. Nothing to listen back to, no calling back blind.
Construction runs with very few people in the office
Switzerland counts thousands of construction and trade businesses, most of them very small, where the same person works on site and answers the phone.
- 11,000
businesses or so in Swiss construction and building
- CHF 22bn
annual output from the construction sector
- 9/10
Swiss businesses have fewer than ten employees
Sources: Bauenschweiz, construction sector key figures; Swiss Federal Statistical Office. See the figures
These rules cannot be switched off
They are part of the base every Voko assistant is built on, even when you're unreachable.
The assistant does not quote a job over the phone. It notes the details and passes them to you so you can price it.
The assistant never promises an exact appointment time. It notes the urgency; you judge the real timing.
A gas leak, a fire, immediate danger: the assistant points to emergency services rather than to an appointment.
If a caller asks whether they are speaking to a person, the answer is clear and immediate.
Voicemail, and Voko
A customer who reaches voicemail while you're out in the field often calls the next business.
Voicemail
- The customer hears a message and hangs up
- You find out about the call in the evening, with no detail
- Nothing is noted before you listen to the message
- You call back blind, not knowing why
Voko
- The customer has someone on the line
- Every call arrives summarised while you're working
- You read it all at your break, already sorted
- You call back already knowing what it's about
What people ask about the field service assistant
The questions that come up most often before signing up.
Does it work if I'm on site with no signal?
Yes. The assistant answers in your place, and you get the summary the moment you have signal again, by text or email.
Can it give a price or an appointment time?
No, never. That's a rule in the base. It notes the request and passes it to you so you can decide.
How do you set up call forwarding?
Through your mobile carrier, in a few minutes. The step-by-step guide is in your Voko account.
Can I turn off forwarding on certain days?
Yes, call forwarding can be set up and switched off at any time, directly from your phone.
Can it transfer an urgent call to my mobile?
Yes, to a number you choose, with the condition that triggers the transfer.
Call it the way a customer would.
Two minutes is enough to know whether the tone fits your business.