How much does an AI phone agent cost in Switzerland?

How much does an AI phone assistant cost? In Switzerland, between CHF 29 and 249 a month to start. But that figure tells you less than it seems, because each plan includes a very different number of minutes.

Here is how to read the prices, what they leave out, and what a person would cost instead.

What an AI assistant costs

We compared eight providers active in Switzerland, us included, on the prices each publishes (read on 8 October 2026). The entry plans:

• CiaoSepp: CHF 29 a month for 50 minutes (Lite). Its Starter plan is CHF 99 for 500 minutes.
• Rednea (formerly Fonea): CHF 90 a month for 300 minutes.
• Voko: CHF 99 a month for 500 minutes.
• Linea: CHF 149 a month for 300 minutes.
• Suisse Line: CHF 1,980 a year, so CHF 165 a month, for 100 minutes a month.
• Botts AI: CHF 169 a month, in credits rather than minutes. That is its cheapest plan that answers the phone.
• AWoice: CHF 189 a month for 500 minutes, plus a CHF 490 setup fee. Its next plan is CHF 249 for 1,000 minutes, plus a CHF 690 setup fee.
• CleverAI: one flat plan at CHF 249 a month with no minute count, plus a setup fee from CHF 490.

Divide each price by its minutes and the order changes completely. It is the one calculation worth always doing.

Larger plans change the picture again: Linea Business gives 3,500 minutes for CHF 590 a month, while Voko Business and CiaoSepp Unternehmen give 3,000 for CHF 599. The side-by-side detail is in our comparison.

The extra minutes

A busy month will exceed the allowance. What that costs is rarely on the front page, and it varies a lot:

• Linea: CHF 0.30 a minute.
• Rednea: the same rate as your plan, about CHF 0.30 a minute on Basic.
• AWoice: CHF 0.30 a minute on Standard, CHF 0.25 on Plus.
• Suisse Line: from CHF 0.39 a minute, cheaper with volume.
• CiaoSepp: CHF 0.40 a minute on Starter, CHF 0.30 on Team, no extra minutes on Lite.
• Voko: CHF 0.35 a minute on Starter, CHF 0.25 on Pro, CHF 0.20 on Business, with the period's total rounded up to the whole franc.
• CleverAI: no per-minute charge; a fair-use clause with no figure lets it limit use or propose an individual price. Botts AI: credit packs, whose price is not published.

What is not on the pricing page

• Setup fees. Voko, Rednea, Linea and CiaoSepp (standard plans) state that there are none. AWoice charges CHF 490 or CHF 690 once. CleverAI charges from CHF 490 (CHF 750 on its dental page), waived if you leave within the 14-day trial. Where it is not stated, ask.
• The billing period. A price per month that assumes twelve months is not a monthly price. AWoice states a three-month minimum, and Suisse Line bills its entry plan yearly, with pages that disagree on the term. Check whether you can stop at the end of a month.
• Your carrier. Call forwarding to the assistant is usually included in a Swiss business plan. Worth checking.
• The number. If you keep yours and forward it, there is no extra cost. If the provider gives you one, ask what happens to it when you leave.

And a person?

An honest comparison includes the human options, and at low volume they are cheaper:

• A human answering service. Telib starts at CHF 65 a month including VAT for 50 calls, Monday to Friday from 8:00 to 19:00. Secrétaire 24 starts at CHF 490 a month.
• Hiring someone. The Federal Statistical Office puts the median wage for office and reception work at around CHF 6,400 a month full time, roughly CHF 83,000 a year before social charges.

Below one or two calls a day, a human service is the better deal. An AI assistant pays off with volume, and outside office hours: evenings, weekends and holidays, which a weekday service leaves unanswered.

How many minutes you need

Multiply your calls a day by their average length and by your working days:

• 5 calls a day of 3 minutes over 22 days: 330 minutes.
• 10 calls a day of 5 minutes over 22 days: 1,100 minutes.
• 20 calls a day of 4 minutes over 22 days: 1,760 minutes.

If the assistant only takes the calls you miss, divide by three or four. Our calculator does the sum with your own figures and points to the plan that fits. Our prices are on the pricing page.

And before you pay for anything, hear what you are buying: enter your website and talk to an assistant built from its content.