Hotels
The front desk is busy, it is 23:00: the AI agent gives information, in the caller's language. A group check-in, the night shift, high season. The AI agent answers practical questions in more than 30 languages, notes booking requests and sends a summary to the front desk. No room confirmed without you.
What the AI agent does for a hotel
The calls your trade receives, what the AI agent does, and what you receive. Anything missing is noted and passed on, never made up.
Talk to the AI agentBooking enquiry
A double room from 12 to 14 July?
Dates, room type and number of guests noted. Never confirmed by the AI agent: the front desk calls back.
Late arrival
We'll arrive after 22:00, is that possible?
Your arrival instructions, exactly as you wrote them.
Practical questions
Do you have parking? Until what time is breakfast?
Your services and times, from your information.
Calling a guest
I'd like to speak to a guest in room 12.
Nothing confirmed on the phone. Message noted and passed to the front desk.
In another language
Vous avez une chambre pour ce soir ?
The same answer, in French, German or Italian. The summary reaches you in English.
The same question, in the caller's language
The AI agent answers in the hotel's name and carries on in the caller's language. The answer comes from your information, only the language changes.
The summary of every call always reaches you in your language.
Ready for your trade in three steps
What the AI agent takes from your website, what you add, and the test call before you open the line.
A test call from your dashboard, in the browser, in French or German if you like.
Start for freeWhat the AI agent never does
Three limits that apply to every call. The question is noted and passed on, never settled over the phone.
Book a demoThe AI agent knows your vocabulary
The terms of your trade, added to the AI agent's vocabulary: understood and spelled correctly.
Frequently asked questions
Everything to know about the AI agent for a hotel.
Can a booking be confirmed by the AI agent?
No. The AI agent notes the dates, the room type and the number of guests, then passes everything to reception, where staff confirm the price and availability.
Can you say whether a specific person is staying at the hotel?
No, never. A call for a guest is noted and passed to the front desk, without confirming anything on the phone.
Does this replace my night reception?
No. The AI agent gives information and takes requests when the front desk is busy or closed. Anything that needs a decision goes back to your team.
What happens to my customers' data?
By default, no voice is recorded: recording only runs if you switch it on, and callers are then told. The number and the call summary are deleted after 30 days, or after the delay you choose.
Can a call be transferred to reception?
Yes, to a number of your choice, in the cases you have defined.
Other trades: hotels, restaurants and clubs
The same AI agent, set up for another trade.
Related reads
What an AI voice assistant can do for your business, and what it cannot
Book an appointment, screen, transfer, summarise. And the four situations better left to a person.
How does an AI phone agent work?
What happens between the first word on the line and the summary in your inbox, where the agent's answers come from, and what happens to your callers' data. No jargon.
Call the AI agent, in French if you like.
Two minutes is enough to judge the tone and the answers.