Hands are busy working.The phone still gets answered.
Voko answers when you're on site, under a sink, or up a ladder. It notes quote requests, flags emergencies, and sends you a summary after every call.
Voko, 4:40pm
“Meier Plumbing, hello. I'm the company's assistant. How can I help?”
Customer, 4:40pm
“Hi, I've got a leak under my sink, it's fairly urgent.”
Voko, 4:41pm
“I'll flag this as urgent and pass it on right away. Could I take your address and a number to call you back?”
Customer, 4:41pm
“Yes, 12 Lake Street, Morges, 079 000 00 00.”
Voko, 4:42pm
Emergency noted: water leak, 12 Lake Street, Morges. Contact details recorded, summary sent.
The four calls that come in every day
You're on site or at a customer's. Voko takes the call while you're busy.
Triage an emergency
A leak, a heating breakdown, a stuck door: Voko notes what's described, flags the call as urgent, and passes it on right away.
Take a quote request
Voko notes the address, the type of job, and the customer's details, without ever quoting a price itself.
Book a job
Voko offers the slots you have given it and confirms the appointment in writing.
Send a written summary
Who called, what they needed, the address and callback number. Nothing to listen back to in the evening.
On a job site, nobody's in an office to pick up
Switzerland counts thousands of construction and trade businesses, most of them very small, where the person who picks up is the same one on site.
- 11,000
businesses or so in Swiss construction and building
- CHF 22bn
annual output from the construction sector
- 9/10
Swiss businesses have fewer than ten employees
Sources: Bauenschweiz, construction sector key figures; Swiss Federal Statistical Office. See the figures
These rules cannot be switched off
They are part of the base every Voko assistant is built on and are regenerated on every save, so editing your own instructions cannot erase them.
The assistant does not quote a job over the phone. It notes the details and passes them to you so you can price it.
A gas leak, a fire, immediate danger: the assistant points to emergency services rather than to an appointment.
The assistant never promises an exact arrival time. It notes the urgency; judging the real timing stays with you.
If a customer asks whether they are speaking to a person, the answer is clear and immediate.
Voicemail, and Voko
A customer with a leak who reaches voicemail calls the next tradesperson on the list.
Voicemail
- The customer hears a message and hangs up
- An emergency waits until you have signal again
- Nobody notes the address or the problem
- You call back in the evening, often too late
Voko
- The customer has someone on the line
- An emergency is flagged with the address right away
- Every call arrives written up
- You call back with everything you need in hand
What tradespeople ask before signing up
The questions that come up most often before signing up.
Can the assistant quote a price over the phone?
No, never. That is a rule in the base, not a setting. It notes the job details and passes them to you so you can put together the quote.
How does it handle a real emergency?
It notes what's described, flags the call as urgent with the address, and passes it on immediately. For immediate danger, it points to emergency services.
Does it work if I'm on site with no signal?
Yes. Voko answers in your place, and you get the summary the moment you have signal again, by text or email.
What happens to customer data?
You choose how long calls are kept and can delete everything from your account at any time.
Can it transfer a call to my mobile?
Yes, to a number you choose, with the condition that triggers it. Without a condition it does not transfer.
Call it the way a customer would.
Two minutes is enough to know whether the tone fits your business.