You write down what is urgent. The AI agent applies your rule, transfers the call to the on-call number and sends you the summary.
In your browser, no sign-up
Three situations you know well, and what changes.
On an answering machine, a leak and a billing question wait in the same place.
In the cases you have defined, the AI agent puts the call through to the on-call number.
An on-call number also gets what could have waited until the next day.
What is not urgent by your rule is noted and reaches you in the summary.
Depending on who picks up, the same call is treated as urgent or not.
You name the urgent cases. The AI agent recognises them by your rule, not by independent judgement.
You keep your number. Nothing to install. You create the agent yourself, online, and take back control whenever you want.
The AI agent reads your website, you define what counts as urgent, you test in the browser, then you switch on forwarding from your current line, just as you would to a colleague.
The AI agent picks up your opening hours, services and prices. You review them, then add what your website doesn't say, in your own words.
The cases that trigger the transfer, and the on-call number. The AI agent follows your instructions, without judging in your place.
A real call to your number confirms the transfer.
From your current line, and you can switch it off at any time. You keep your number: nothing to change on your cards or your Google listing.
An example, minute by minute.
21:14 Leak under the sink: the tenant calls the property manager.
21:14 The answering machine gives the office hours.
21:30 The caller tries again: still voicemail.
07:45 You listen to the message: water damage on the floor below.
An emergency discovered the next morning.
21:14 The AI agent answers on behalf of the property manager.
21:14 Active leak: your rule triggers the transfer.
21:15 The on-call team takes the call.
21:20 The summary marked urgent arrives by email.
The emergency handled that evening, with a written record.
With Starter, the AI agent answers one call at a time; with Pro, three at once; with Business, as many calls as needed, with the API, the webhook and number porting. 7-day free trial, 30 minutes included.
The same AI agent, set up for another situation.
Everything to know about handling emergencies.
Based on the cases you defined, not on the AI agent's judgement. A leak, a lockout, a machine down: you name the case, and the AI agent applies your rule exactly as written.
You do. You set the transfer number and the condition that triggers it, based on what is actually urgent in your line of work.
The transfer passes the call to the number you chose. Either way, the written summary of the call reaches you afterwards, with the number and the request.
No, a transferred call is counted in your minutes like any other call. It only triggers on a specific condition, never by default, and premium-rate numbers are refused.
Transfer relies on real telephony and does not work in the browser test. A real call to your Voko number confirms it.
Appointments, practical questions, messages: what an AI phone agent handles at a practice, where the line is drawn, and what a practice sorts out before going live.
What happens between the first word on the line and the summary in your inbox, where the agent's answers come from, and what happens to your callers' data. No jargon.
Two minutes are enough to see how an urgent call is transferred.
