An urgent call comes in.It doesn't wait for your next break.
Voko identifies an urgent situation, points a life-threatening emergency to 144, and transfers other cases to a number you choose, based on the condition you've set.
Voko, 2:05pm
“Charpin Locksmiths, hello. I'm the company's assistant. How can I help?”
Caller, 2:05pm
“Hi, I'm locked out with my baby in the apartment, it's urgent.”
Voko, 2:06pm
“I understand, this is urgent. I'll transfer you to our on-call technician right away.”
Caller, 2:06pm
“Thank you.”
Voko, 2:06pm
Call transferred to the on-call technician. Summary sent to the company.
Three steps, in an emergency
The same mechanism tells a life-threatening emergency apart from an urgent case, and reacts to each differently.
You define what counts as urgent
You give the assistant a transfer number and the condition that triggers it: a leak, a breakdown, a blocked entrance.
Voko assesses and acts
For a life-threatening emergency, the assistant points to 144 without delay. For an urgent case you've defined, it transfers the call.
You get the summary
Every emergency handled, transferred or not, reaches you in writing: who called, why, what was done.
These rules cannot be switched off
They are part of the base every Voko assistant is built on, on every urgent call.
Faced with a situation that puts a life at risk, the assistant points to emergency services, even if a transfer is configured.
Without a clear condition, the assistant does not transfer. A standing transfer would just make the phone ring again, the exact thing you were trying to stop answering.
A premium-rate destination number is refused at setup, not discovered afterwards on a bill.
If a caller asks whether they are speaking to a person, the answer is clear and immediate.
Voicemail, and Voko
An emergency that reaches voicemail waits for the next check. That delay is exactly what an emergency cannot afford.
Voicemail
- The caller hangs up and looks for another solution
- The emergency waits for the next message check
- Nobody is alerted until it's too late
- No distinction between a routine message and an emergency
Voko
- A life-threatening emergency is routed to 144 immediately
- An urgent case you've defined is transferred right away
- The right person is alerted within seconds
- A summary confirms afterwards what was done
What people ask about handling emergencies
The questions that come up most often before signing up.
How does the assistant recognise a life-threatening emergency?
This rule is part of the base every assistant is built on and doesn't depend on any setting: a situation that puts a life at risk is pointed to 144.
Who decides what counts as urgent for my business?
You do. You set the transfer number and the condition that triggers it, based on what's actually urgent in your line of work.
What happens if the transferred person doesn't answer?
The call then stays with Voko, which notes the request and sends you a summary, same as any other unanswered call.
Does a transfer cost more than a normal call?
Yes, a transfer dials a second outbound call. That's why it only triggers on a specific condition, never by default.
Can you test the transfer before going live?
Transfer relies on real telephony and can't be demonstrated with a test call in the browser. A real call to your Voko number confirms it.
Set up your first transfer.
Two minutes is enough to define the number and the condition that matter to you.