A secretary that never closes.Not evenings, not weekends.
Voko answers the phone in your place, understands what's being asked, answers with what you've written, and notes the rest. A written summary arrives after every call, ready to act on.
Voko, 5:45pm
“Martin & Sons, hello. I'm the company's assistant. How can I help?”
Caller, 5:45pm
“Hi, I'd like to change the delivery address on last week's order.”
Voko, 5:46pm
“Of course, I'll note that. What's the name on the order and the new address?”
Caller, 5:46pm
“Léa Dubois, and the new address is 4 Vine Street, Nyon.”
Voko, 5:47pm
Address change noted for Léa Dubois's order, summary sent to the company.
Three steps, on every call
The same mechanism takes a regular customer, a supplier, or an administrative request.
The call reaches Voko
Through call forwarding, when nobody answers or outside your hours, exactly as it would reach a colleague.
Voko understands and answers
The assistant identifies the request, answers with the information you've given it, and asks what it needs to.
You get the summary
A written message goes out the moment the call ends: who called, why, and what was noted or agreed.
In Switzerland, nobody's sole job is the front desk
Nine in ten Swiss businesses have fewer than ten people. Nobody's job is just answering the phone.
- 90%
of Swiss businesses have fewer than 10 employees
- 99%
of Swiss businesses are SMEs, meaning under 250 employees
- 2/3
of Swiss jobs sit inside an SME
Source: Swiss Federal Statistical Office, business structure statistics (STATENT), published by SECO. See the figures
These rules cannot be switched off
They are part of the base every Voko assistant is built on, on every call.
Not a time, an address, or a price. What it doesn't know, it notes and passes on to you.
If the situation described puts a life at risk, the assistant stops and points to emergency services.
If a caller asks whether they are speaking to a person, the answer is clear and immediate.
Price, deadline, exception: the assistant notes the request and passes it to you, never committing on your behalf.
Voicemail, and Voko
A caller who reaches voicemail often hangs up before the message finishes.
Voicemail
- The caller hears a message and hangs up
- Nobody knows who called or why
- Messages get replayed one by one
- Nothing is sorted before you've heard it all
Voko
- The caller has someone on the line
- Every call arrives written up
- You read it, already sorted, ready to act on
- A life-threatening emergency is routed to 144 immediately
What people ask about the AI secretary
The questions that come up most often before signing up.
Can it handle any request?
It answers with what you've written down and notes the rest. The more complete your knowledge base, the more it answers directly; otherwise it passes it on.
How does it know what to tell a caller?
You put your business information in its knowledge base: hours, services, procedures. It answers only from that.
Can it make a decision on my behalf?
No, never. Price, deadline, exception: it notes the request and passes it to you. The decision always stays human.
What happens with a question it can't handle?
It says so honestly and offers to pass the question on. It never invents an answer.
Can it transfer a call to someone on the team?
Yes, to a number you choose, with the condition that triggers the transfer.
Call it, the way any caller would.
Two minutes is enough to know whether the tone fits your business.