Service is in full swing.The phone still gets an answer.
Voko answers during the rush. It takes reservations, notes special requests, and sends you a written summary after every call.
Voko, 12:35pm
“Le Cerf, hello. I'm the restaurant's assistant. How can I help?”
Guest, 12:35pm
“Hi, a table for 4 tonight at 7:30, is that possible?”
Voko, 12:36pm
“I'll note your request for 4 people tonight at 7:30 and pass it to the restaurant, who will confirm. Could I take a name and number?”
Guest, 12:36pm
“Yes, Élodie Favre, 079 000 00 00.”
Voko, 12:37pm
Request noted: 4 people, tonight 7:30pm. Contact details recorded, summary sent to the restaurant.
The four calls that come in every day
Your team knows them by heart. Voko handles them mid-rush.
Take a reservation
Voko notes party size, date, and time, without ever confirming a table itself, and passes it to the restaurant.
Note a special request
An allergy, a high chair, the terrace: Voko notes the request and passes it on with the reservation.
Answer practical questions
Opening hours, address, parking, whether dogs are welcome. Only what you have written down.
Send a written summary
Who called, what they needed, what was agreed. Nothing to listen back to after service.
A restaurant runs on the floor, not on the phone
Switzerland counts tens of thousands of dining establishments, most of them small, where the person who might pick up is already serving a table.
- ~22,000
dining establishments in Switzerland
- ~27,000
Swiss businesses in hospitality overall
- 9/10
Swiss businesses have fewer than ten employees
Source: GastroSuisse, Branchenspiegel. See the figures
These rules cannot be switched off
They are part of the base every Voko assistant is built on and are regenerated on every save, so editing the restaurant's own instructions cannot erase them.
The assistant notes the request and passes it on. The final confirmation stays with the restaurant, which knows its actual capacity in the moment.
The assistant notes a reported allergy and passes it on exactly as given. It never judges whether a dish is suitable.
Prices given are only ones you have written down. Nothing is improvised.
If a guest asks whether they are speaking to a person, the answer is clear and immediate.
The restaurant's voicemail, and Voko
A guest who reaches voicemail mid-service simply books somewhere else.
Voicemail
- The guest hears a message and hangs up
- The reservation goes to the restaurant next door
- Nobody knows who called or why
- Messages get replayed one by one after service
Voko
- The guest has someone on the line, even mid-rush
- The reservation request is noted right away
- Every call arrives written up
- You confirm knowing your actual capacity
What restaurants ask before signing up
The questions that come up most often before signing up.
Can the assistant confirm a table itself?
No. It notes the request with party size, date, and time, and passes it on. You confirm based on your actual capacity.
How does it handle a reported allergy?
It notes the information exactly as given and passes it on with the reservation. It never judges whether a dish is suitable.
Does this replace my person on the phone?
No. Voko takes calls nobody can answer mid-rush, in the evening, or at weekends.
What happens to guest data?
You choose how long calls are kept and can delete everything from your account at any time.
Can it transfer a call to the floor?
Yes, to a number you choose, with the condition that triggers it. Without a condition it does not transfer.
Call it the way a guest would.
Two minutes is enough to know whether the tone fits your restaurant.